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FTTC stands for Fibre To The Cabinet and is often just referred to as ‘fibre’, at least in the UK. This can be a bit misleading however, as many people will expect ‘fibre’ to be a fibre link into the home or the office but this is not the case with FTTC. As the name […]
We recommend that you use the Invoco Softphone over any other solution – which is included in the Essentials and Unlimited PBX packages. If you want to chat more about the Invoco Softphone, just drop us a message! Groundwire is a softphone that acts as a suitable addition to our Yealink phones whilst you’re on
Setting Up Groundwire for a Hosted PBX Read More »
We recommend that you use the Invoco Softphone over any other solution – which is included in the Essentials and Unlimited PBX packages. If you want to chat more about the Invoco Softphone, just drop us a message! Groundwire is a softphone that acts as a suitable addition to our Yealink phones whilst you’re on
How to set up Groundwire for a Virtual Landline Read More »
When you open the box to your Yealink, there should be two separate cables. A power supply cable An internet (Cat5) cable You can connect the Yealink to the internet in several ways – directly to your router or into a wall socket. Insert one end of the internet (Cat5) cable into the back of
Connecting your Yealink T21 to the internet Read More »
In some instances, you may wish to temporarily divert calls from your Yealink to another number. You can divert calls to any mobile, landline or extension number directly from your Yealink. On the handset, press the Menu followed by Features, followed by Call Forwarding. Select from the options of Always, Busy or No Answer Always
Forward calls from a Yealink T21 Read More »
There are two types of call transfers used on a Yealink T19. A blind transfer and an attended transfer. A blind transfer is a transfer to another number or extension without starting a call with the other number or extension. The call is then transferred blind. An attended transfer involves calling a number or extension
How to transfer calls on a Yealink T19 Read More »
When you open the box to your Yealink, there should be two separate cables. A power supply cable An internet (Cat5) cable You can connect the Yealink to the internet in several ways – directly to your router or into a wall socket. Insert one end of the internet (Cat5) cable into the back of
Connecting your Yealink T19 to the internet Read More »
In some instances, you may wish to temporarily divert calls from your Yealink to another number. You can divert calls to any mobile, landline or extension number directly from your Yealink. On the handset, press the Menu followed by Features, followed by Call Forwarding. Select from the options of Always, Busy or No Answer (Always
Forward calls from a Yealink T19 Read More »
Ever found yourself in a position where you need to call a remote colleague on your Hosted PBX system and you’re constantly getting calls going through to voicemail? Or even worse, you’ve taken a call from a client which you need to transfer to a remote colleague and you end up transferring that call to
What is BLF and how can it help my business? Read More »
If you have any other model of Yealink handset, please see our other articles. What is BLF? BLF stands for Busy Lamp Field and is a great feature, particularly for teams working remotely. Have you ever found yourself in a position where you need to make or transfer a call to a remote colleague but
Setting up BLF keys on your Yealink T5 handset in 4 simple steps. Read More »