Your WallBoard Data Explained

5 September 2022
on The Invoco Platform

Find out what each data set means on your wallboard.

In case you’re unsure…

Inbound = You’re receiving a call

Outbound = You’re making a call

1	Total answered and unanswered inbound calls.
2	Total answered inbound calls.
3	Total unanswered inbound calls.
4	Total answered and unanswered outbound calls.
5	The longest call of the current day.
6	Answered outbound calls per extension.
7	Answered inbound calls per extension.
8	Average call duration per extension.
9	Total call duration per extension.
10	Answered and unanswered calls per extension.

Please note: the wallboard does not monitor Total outbound unanswered calls. This can however be calculated by: Total Out (4) – Sum of Out Answered (6). So for example, in the screenshot above, this would be 3 total out calls – 2 out answered calls = 1 lost out call.

Other things to note:

Total In (1) = In Answered (2) + In Lost (3)

In Answered (2) = Sum of In Answered (7)

Avg Dur (8) = Total Dur (9) / Total Answered (10)

If you have any questions, please don’t hesitate to get in touch with our support team.

01527 306001 support@invoco.net